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closes #238 Co-authored-by: pat-s <patrick.schratz@gmail.com> Co-authored-by: Patrick Schratz <pat-s@noreply.codeberg.org> Reviewed-on: https://codeberg.org/Codeberg/Documentation/pulls/377 Co-authored-by: crapStone <crapstone01@gmail.com> Co-committed-by: crapStone <crapstone01@gmail.com>
84 lines
3.6 KiB
Markdown
84 lines
3.6 KiB
Markdown
---
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eleventyNavigation:
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key: Contact
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title: Contact
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icon: envelope
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order: 90
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---
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## Stay up to date
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We recommend to follow us on [Mastodon](https://social.anoxinon.de/@Codeberg).
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You can also [check out our blog](https://blog.codeberg.org).
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Also check out the Matrix Channels mentioned below!
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## Questions and Issues
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Codeberg relies on community members helping each other via public spaces.
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This is an always-available and reliable way to get help for most issues.
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Usually there will be other people who have experience in the area or had
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similar problems in the past and can participate in helping you out. You
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can use these spaces to provide support to others too.
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### Issue tracker
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The most important place to ask for help and report any issues with Codeberg is the [Codeberg/Community issue tracker](https://codeberg.org/Codeberg/Community/issues).
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It's **never** wrong to open a ticket there.
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If you need help quickly, or just want to join our community for exchange, discussions and news, there are two main options.
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### Matrix
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There's a large and active community of users on Matrix. Codeberg's [Matrix chatroom](https://matrix.to/#/#codeberg.org:matrix.org) is a good place for general discussions. Other rooms for discussions on more specific topics are available in Codeberg's [Matrix space](https://matrix.to/#/#codeberg-space:matrix.org).
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### IRC
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You can also join an unofficial (community-maintained) `#codeberg` IRC channel on [libera.chat](https://libera.chat). There's much less activity than on Matrix.
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## Contacting Codeberg e.V.
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### Email
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If you need to get in touch with the people behind the **non-profit Codeberg e.V.
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(e.g. for managing your membership etc)**, and only in this case,
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write to [codeberg@codeberg.org](mailto:codeberg-PLEASE-REMOVE-THIS-FOR-SPAM-PROTECTION@codeberg.org).
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Please only send us an email if your problem cannot be handled via public community support.
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Our user support is maintained by very few people in their spare time,
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and [reading the FAQ](/getting-started/faq) first is always a good idea!
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If you believe that users should get kind responses to their emails,
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[consider helping us out.](https://codeberg.org/Codeberg/Contributing/issues/28)!
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If you still need to contact us, please email
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[help@codeberg.org](mailto:help-PLEASE-REMOVE-THIS-FOR-SPAM-PROTECTION@codeberg.org).
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**Response times will be very long. If you do not receive a reply,**
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double-check if your question can be found in the [FAQ](/getting-started/faq)
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or asked via the public channels above.
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### Abuse
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The preferred way to report content on Codeberg is an email to [abuse@codeberg.org](mailto:abuse@codeberg.org).
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When sending an email, please describe briefly why the reported material
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should be removed. Providing context helps us act faster.
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Another faster method is tagging [@moderation](https://codeberg.org/moderation) in an issue comment,
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which we highly recommend for automated spam bots.
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When reporting _people_, we recommend making a private report, so as to protect
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yourself and others from retaliation in extreme cases.
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Please keep in mind that we are only responsible for content hosted under the following domains:
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- `codeberg.org`
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- `codeberg.page` (including custom domains using _Codeberg Pages_)
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- `codeberg-test.org`
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- `codeberg.eu`
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After submitting your report, please do not expect a written response. All
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reports will be investigated and acted upon accordingly,
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but due to constrained human resources and the possibility of duplicated reports,
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we do not typically find the time to keep you updated about the status of your reports.
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### Legal inquiries
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For legal inquiries, please refer to the [Imprint](https://codeberg.org/codeberg/org/src/Imprint.md).
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