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Contact: Shorten length and simplify content

Browse source 
- Add CI section
- Also add @codebergstatus@social.anoxinon.de and reorder Legal
  inquiries.
- Remove weak spam protection from email addresses
This commit is contained in:
Panagiotis "Ivory" Vasilopoulos 2026-02-22 23:19:03 +01:00
parent f717140c07
commit 9b2797ad9e
2 changed files with 53 additions and 41 deletions
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4
.cspell.json
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@ -119,7 +119,9 @@
"getent",
"sealioning",
"DNSSEC",
"Arminiusstraße"
"Arminiusstraße",
"ircs",
"Fediverse"
],
"ignorePaths": [
"**/node_modules/**/*",

90
content/contact.md
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@ -6,64 +6,71 @@ eleventyNavigation:
order: 90
---
## Stay up to date
## Social Media & Blog
We recommend to follow us on [Mastodon](https://social.anoxinon.de/@Codeberg).
You can also [check out our blog](https://blog.codeberg.org).
Also check out the Matrix Channels mentioned below!
**Mastodon / Fediverse:**
## Questions and Issues
- [@Codeberg@social.anoxinon.de](https://social.anoxinon.de/@Codeberg)
- [@codebergstatus@social.anoxinon.de](https://social.anoxinon.de/@codebergstatus)
Codeberg relies on community members helping each other via public spaces.
This is an always-available and reliable way to get help for most issues.
Usually there will be other people who have experience in the area or had
similar problems in the past and can participate in helping you out. You
can use these spaces to provide support to others too.
**Blog:** [blog.codeberg.org](https://blog.codeberg.org) [(RSS Feed)](https://blog.codeberg.org/feeds/all.atom.xml)
### Issue tracker
## User support
The most important place to ask for help and report any issues with Codeberg is the [Codeberg/Community issue tracker](https://codeberg.org/Codeberg/Community/issues).
It's **never** wrong to open a ticket there.
Codeberg heavily relies on community members that help others in public spaces.
In most cases, reaching out to them and relying on their past experiences is
the fastest and most reliable way to receive help.
Before you do so, it is a good idea to read our
[Frequently Asked Sections section](/getting-started/faq) first!
If you need help quickly, or just want to join our community for exchange, discussions and news, there are two main options.
**Issue tracker:** The most important place to ask for help and report any issues with Codeberg is the
[Codeberg/Community issue tracker]. It's **never** wrong to open a ticket there.
### Matrix
If you would rather interact with other people in real time, here are two further options:
There is a large and active community of users in our Matrix chats, which can all be found in Codeberg's [Matrix space](https://matrix.to/#/#codeberg-space:matrix.org).
- **[Codeberg's Matrix Space]** ([matrix:// link])
- `#codeberg` IRC channel on [libera.chat] ([ircs:// link] (unofficial and community-maintained, less active)
### IRC
[Codeberg/Community issue tracker]: https://codeberg.org/Codeberg/Community/issues/new
[Codeberg's Matrix Space]: https://matrix.to/#/#codeberg-space:matrix.org
[matrix:// link]: matrix:r/codeberg-space:matrix.org?action=join
[libera.chat]: https://libera.chat
[ircs:// link]: ircs://irc.libera.chat:6697
You can also join an unofficial (community-maintained) `#codeberg` IRC channel on [libera.chat](https://libera.chat).
There's much less activity than on Matrix.
**Email:** If you still need to contact us, please email [contact@codeberg.org](mailto:help@codeberg.org).
## Contacting the Codeberg organization
### Email
If you need to get in touch with the people behind the **non-profit Codeberg e.V.
(e.g. for managing your membership etc)**, and only in this case,
write to [codeberg@codeberg.org](mailto:codeberg-PLEASE-REMOVE-THIS-FOR-SPAM-PROTECTION@codeberg.org).
Please only send us an email if your problem cannot be handled via public community support.
Our user support is maintained by very few people in their spare time,
and [reading the FAQ](/getting-started/faq) first is always a good idea!
If you believe that users should get kind responses to their emails,
[consider helping us out.](https://codeberg.org/Codeberg/Contributing/issues/28)!
If you still need to contact us, please email
[help@codeberg.org](mailto:help-PLEASE-REMOVE-THIS-FOR-SPAM-PROTECTION@codeberg.org).
**Response times will be very long. If you do not receive a reply,**
double-check if your question can be found in the [FAQ](/getting-started/faq)
or asked via the public channels above.
Please only send us an email if your problem cannot be handled via public community support.
If you believe that users should get kind responses to their emails,
[consider helping us out.](https://codeberg.org/Codeberg/Contributing/issues/28)!
### CI
For inquiries **specifically related to [Codeberg's Woodpecker CI deployment](/ci)**:
- **[Codeberg-CI/feedback issue tracker](https://codeberg.org/Codeberg-CI/feedback/issues)**
- **[Woodpecker CI@Codeberg Matrix chat](https://matrix.to/#/#codeberg-ci:obermui.de)**
([matrix:// link](matrix:r/codeberg-ci:obermui.de?action=join))
---
## Contacting the Codeberg e.V. organization
If you need to get in touch with those behind the **Codeberg e.V. non-profit**,
for example, if you need to **modify your membership details**, please contact
[codeberg@codeberg.org](mailto:codeberg@codeberg.org).
### Press Inquiries
Please direct **media and press inquiries** to [press@codeberg.org](mailto:press-PLEASE-REMOVE-THIS-FOR-SPAM-PROTECTION@codeberg.org).
Please direct **media and press inquiries** to [press@codeberg.org](mailto:press@codeberg.org).
This mailbox is operated by volunteers on a best effort basis and not by a traditional public communications department.
If you are seeking comment within a given timeframe, feel free to disclose this in your inquiry.
### Abuse
### Abuse reports
The preferred way to report content on Codeberg is using the built-in "Report content" buttons
on user profiles, issues and comments.
@ -93,13 +100,13 @@ the same people. At our own discretion, we may apply some exceptions: We may tak
when an individual encourages harassment on-site, even if said encouragement is taking place
off-site.
#### Community channels
#### Reporting abuse in community channels
Our real-time discussion channels (e.g. Matrix rooms) are where Codeberg's community meets.
If you witness abusive behavior in our channels, please report it to its active moderators
directly (and, if appropriate, privately).
If you wish to complain about the moderation of our channels, please [contact the e. V.](#email)
If you wish to complain about the moderation of our channels, please [contact the e.V.]
The Codeberg community (or a subset of it) meets in our real-time discussion channels;
this is unlike [Codeberg.org], where people and communities can work on their repositories
@ -112,9 +119,12 @@ We do not always request that people move their repositories away from [Codeberg
of disputes that arose in our community spaces, but reserve the right to do so in cases
that we deem as gravely serious.
[contact the e.V.]: mailto:contact@codeberg.org
[Codeberg.org]: https://codeberg.org
[sealioning]: https://en.wikipedia.org/wiki/Sealioning
### Legal inquiries
---
## Legal inquiries
For legal inquiries, please refer to the [Imprint](https://codeberg.org/codeberg/org/src/Imprint.md).