From 60d471874bf8a03d12922d08767ae8a2fdf109b5 Mon Sep 17 00:00:00 2001
From: 0ko <0ko@noreply.codeberg.org>
Date: Wed, 10 Apr 2024 22:43:53 +0500
Subject: [PATCH] Improve contact/support information

---
 content/contact.md | 24 +++++++++++++++++-------
 1 file changed, 17 insertions(+), 7 deletions(-)

diff --git a/content/contact.md b/content/contact.md
index cbf2bef..562b71e 100644
--- a/content/contact.md
+++ b/content/contact.md
@@ -15,19 +15,29 @@ Also check out the Matrix Channels mentioned below!
 
 ## Questions and Issues
 
-Codeberg relies on community support and helping each other.
-You should try asking a question in public first.
-There are most likely people around to help you out,
-and your question will help users who experience similar problems in the future.
+Codeberg relies on community members helping each other via public spaces.
+This is an always-available and reliable way to get help for most issues.
+Usually there will be other people who have experience in the area or had
+similar problems in the past and can participate in helping you out. You
+can use these spaces to provide support to others too.
+
+### Issue tracker
 
 The most important place to ask for help and report any issues with Codeberg is the [Codeberg/Community issue tracker](https://codeberg.org/Codeberg/Community/issues).
 It's **never** wrong to open a ticket there.
 
-If you need help quickly, or just want to join our community for exchange, discussions and news, you should consider to:
+If you need help quickly, or just want to join our community for exchange, discussions and news, there are two main options.
 
-- join the community on [Matrix](https://matrix.to/#/#codeberg-space:matrix.org)! General discussions take place in the [Codeberg room](https://matrix.to/#/#codeberg.org:matrix.org).
-- join the unofficial (community-maintained) `#codeberg` IRC channel on [libera.chat](https://libera.chat) (much less activity than on Matrix)
+### Matrix
 
+There's a large and active community of users on Matrix. Codeberg's [Matrix chatroom](https://matrix.to/#/#codeberg.org:matrix.org) is a good place for general discussions. Other rooms for discussions on more specific topics are available in Codeberg's [Matrix space](https://matrix.to/#/#codeberg-space:matrix.org).
+
+### IRC
+
+You can also join an unofficial (community-maintained) `#codeberg` IRC channel on [libera.chat](https://libera.chat). There's much less activity than on Matrix.
+
+
+## Contacting Codeberg e.V.
 
 ### Email